Archive for January, 2011

False “help desk” e-mails.

January 28th, 2011 by ekeohane

>>>  1/28/2011 8:19 AM >>>

Good morning faculty, staff, and students,
A number of folks have received e-mails lately that suggested that they need to reply with their user name and password or their account would be disabled.
This is a good time to remind everyone that ITS will never ask for you to e-mail your account information to us. We will never request you “verify your account” via e-mail, or anything of that nature. As a general rule, banks, credit card companies, and other online entities will also never do this. Therefore, if you ever get a message that suggests that you should provide your account information, even if it looks like a legitimate e-mail coming from a known address, don’t do it.

Extended Maintenance (including e-mail): Saturday, January 15th

January 15th, 2011 by jnoonan

On Saturday, January 15th, Information Technology Services staff will be performing required system updates. From 12 a.m. until approximately 2 p.m. GroupWise will be unavailable. Blackberry services will be unavailable until approximately 5 p.m.. As part of the maintenance the check box feature in GroupWise web access will be re-enabled.

The following systems will be intermittently unavailable from 6 a.m. to 10 a.m.:

-Holy Cross websites in Media Surface and the Flash Media Server
-Campus Directory
-Master Calendar
-ECards
-Graphic Arts ordering system
-Collegium

Outage Notification: Network Printing

January 6th, 2011 by jnoonan

Network printing will be unavailable on Thursday, January 6th from 5:30pm-7:30pm.

Update-Email outage: January, 3rd

January 3rd, 2011 by jnoonan

The work on the email system is taking longer than anticipated. Services are expected to be back by 9pm.

Email outage: Monday, January 3rd 7:30 pm to 8pm

January 3rd, 2011 by jnoonan

Faculty and Staff email will be unavailable from 7:30 pm to 8pm on January 3rd.