Archive for January, 2010

Blackberry e-mail attachments fixed

January 29th, 2010 by ekeohane

The problem with opening e-mail attachments on your Blackberry should be now fixed. We’ve tested with dozens of file types and all work properly. Please let me know if that is not the case for you.

I apologize for the interruption in this functionality. It took some time to get to the root of the problem.

New: Print Release Stations in libraries and O’Kane lab

January 19th, 2010 by ekeohane

Dear Students,

Welcome back! Over the break ITS and the Library installed a print management system in all libraries and the O’Kane lab. Printing for the Holy Cross Community is free. However, we are trying to reduce waste as part of the overall Holy Cross committment to reduce our carbon footprint.

There are 2 major differences in how printing will work.

1) Each location will have one print release station. You can print from any computer, but you must go to the station to release your job.

2) Logging in with your network ID is essential. This is how your job will be identified at the release station. Please remember to logoff when you’re finished so the next person doesn’t accidentally print with your name.

There will be instructions in the libraries and in O’Kane. Our staff members are also available to assist.

Please help the campus Go Green and print only what’s needed.

Sincerely,

Ellen Keohane, Director of Information Technology Services

Karen Reilly, Interim Director of Library Services

Haberlin move-in

January 12th, 2010 by ekeohane

Dear faculty and staff affected by the Haberlin Move,

As you well know, Tuesday and Wednesday are the big move-in days for Harberlin Hall.  The physical moving of the offices will start at 7:00 AM each day and run all day.  ITS will be in the building for the whole of the move process.  Standard computers moved into new offices should be able to be plugged in and work as expected.  Sun stations and some special equipment may need additional help to get connected.  Phones will not work immediately in the new offices.  We will be progressively connecting them over the course of the days of the move.
If your computer cannot connect properly after the move, please contact the helpdesk (3548).  If your phone isn’t working, it should start working within one day of your move in.  If it does not, please notify the helpdesk.

January 2-3 System Work Complete

January 3rd, 2010 by ekeohane

IT work for the January 2-3 weekend is complete and systems are back to normal operations.