The problem with opening e-mail attachments on your Blackberry should be now fixed. We’ve tested with dozens of file types and all work properly. Please let me know if that is not the case for you.
I apologize for the interruption in this functionality. It took some time to get to the root of the problem.
Dear faculty and staff affected by the Haberlin Move,
IT work for the January 2-3 weekend is complete and systems are back to normal operations.
Faculty, Staff, and Students,
During the semester break the College’s EMC data storage system will be replaced. This will require an outage of most systems as they are moved to the new equipment. Please note: student email will be out on 12/29, faculty and staff email will be out for periods of time on 1/2 and 1/3. The outage schedule is as follows:
December 21st
-Windows thin clients
-Web kiosk machines
December 29th
-Student Email
-Student network file access
-OneCard
-Library online catalog system
-ERes
-Ariel
-Math Radius server
-Service Desk
-Physical Plant work order system
-Web access to network files
-Master Calendar-internal version
-Groupwise access for Treos
-Nutritive Analysis
January 2nd
-All systems that require authentication
-Holy Cross websites and web applications
-Email
-Network file access and network printing
-Advance
-Brio web reporting
-Service Desk
-R25
January 3rd
-On campus internet access
-Holy Cross websites in Media Surface and Drupal
-Teagle, Catholics and Culture, and Collegium websites
-Moodle and Montserrat Moodle
-STAR
-People Soft Finance
-HR self service
-Groupwise access for Blackberrys
-Foodpro
-Wireless access
-Image Now
Faculty, Staff, and Students,
On Saturday, November 7th Information Technology Services staff will be performing required system updates. From 5:30 a.m. to 6 a.m. all systems that require the use of your network username and password will be unavailable while the authentication server is restarted. From 6 a.m. to 10 a.m. the following systems will be intermittently unavailable:
* Moodle and Montserrat Moodle
* Advance
* Brio
* Blogs on me.holycross.edu
* Help Desk ticketing system
* Math Radius server
Dear Faculty, Staff, and Students,
Yesterday we experienced a problem with some email messages not being delivered to off campus addresses. You will know if a message was not delivered if you received an email from HCDOMAIN.GWIA.GATEWAY with Subject: Message Status – Undeliverable. We have resolved the problem. However, you will need to resend any of the bounced messages.
We apologize for this inconvenience. Please contact the Help Desk with any questions.
Regards,
On Saturday, May 23rd, Information Technology Services staff will be performing required system updates. The following is the timetable for outages:
4:30 a.m. to 5:30 a.m. ALL systems unavailable.
6 a.m. to 7:30 a.m. Holy Cross websites unavailable.
6 a.m. to 4 p.m. E-mail unavailable.
6 a.m. to 10 a.m. the following systems will be intermittently unavailable:
* STAR
* Network File and Print access
* Master Calendar
* Help Desk ticketing system
* Ariel
* Wikis
* Blogs
* Brio
* Macintosh Server
* Foodpro
On Saturday March 21st the College’s internet connection will be unavailable from 6 am – 6:30 am. Faculty and staff email will be intermittently unavailable from 6 am – 10 am.
On Saturday, March 7th, Information Technology Services staff will be performing required system updates. From 6 a.m. to 10 a.m. the following systems will be intermittently unavailable: Advance, Brio, Blackboard, Ecards, Graphic Arts ordering system, Help Desk ticketing system, Media Surface websites, Master Calendar, STAR, and Online Giving.